The practice runs on four areas. Start with the one you came to check.
Patients book, confirm and get reminded without anyone picking up the phone.
Bookings & confirmations
Add an appointment and the patient gets a WhatsApp confirmation, reminders before the day, and any reschedule or cancellation. Or let patients book themselves from the practice booking page.
Everything about a patient on one timeline, and Heidi drafts the note while you talk.
Notes
Your private working record of the encounter — attached to the patient, available next time, searchable across the list. Type it, or record the consult and let Heidi draft the note for you to approve.
Rating scales and measurements
Mental-health rating scales score themselves. Vitals like blood pressure and weight live in the same chart, with trend visualisation built in.
Lab results
Ampath, Lancet and PathCare results in one timeline — no separate portals, no inbox hunting. With the patient’s consent, every result follows them, whoever ordered it.
Whatever the patient needs reaches their WhatsApp, or their email, in seconds.
Consent forms
Upload the practice's own consent forms once. Each booked service can carry its form, and the patient reads, fills in and signs it on their phone.
Documents & prescriptions
Prescriptions, sick notes and referral letters, all generated and sent from one screen.
Messages and media
Anything you'd normally type out or attach in WhatsApp, sent from your phone or browser to the patient's WhatsApp.
The invoice, the claim and the receipt are done at the desk, before the next patient.
Invoices, receipts & payments
Bring the practice price list once. Synapp turns each visit into one branded invoice the patient can pay from their phone, and a matching receipt when they do.
Hi Ebenezer Scrooge,
Your invoice is attached.
To pay it online, tap Pay now below.
Kind regards,
Dr John Watson
This message is private and meant only for you. If it reached you by mistake, please delete it and do not share it with anyone else.
Medical aid claims & debtors
Send the claim to the patient's medical aid from the invoice and see in seconds what the scheme pays. Whatever is left goes to the patient, and the debtors list shows every account still open.
Getting started
No. Synapp runs in your browser. You can also add it to your phone's home screen if you want a one-tap launcher, but no app store install is required.
On WhatsApp. Synapp delivers prescriptions, sick notes, referral letters, invoices, receipts, messages, media and rating-scale questionnaires straight to the patient's WhatsApp from your phone or browser.
There's a free trial — no card required, no commitment. See the pricing page for what each plan includes.
Notes, lab results and charts
Yes. Results from Ampath, Lancet and PathCare appear in a single chronological timeline on the patient’s record — so you don’t log into separate lab portals or search through email. Abnormal results are flagged against the reference range, and with the patient’s consent every result follows them, whoever ordered it.
Validated scales including PHQ-9, GAD-7 and others. Scales are sent on WhatsApp and scored automatically.
Yes. The patient gets a validated questionnaire on WhatsApp and fills it in on their phone; the score and a trend chart appear on the patient's record automatically. No manual scoring or transcription.
Yes. Visual trend charts show longitudinal data across multiple assessments — patterns that individual scores miss, supporting measurement-informed care.
Measurement-informed care uses standardised assessment tools at regular intervals to track patient progress objectively. Synapp makes it practical by automating the delivery, scoring and visualisation of validated rating scales over WhatsApp.
Prescriptions, documents and messages
Sick notes, prescriptions, referral letters, lab request forms and consultation summaries — all created in seconds and delivered to the patient's WhatsApp.
Yes. Generate the document in Synapp with your practice branding, then send it directly to the patient's WhatsApp in one tap.
Yes. Sick notes, prescriptions, referral letters, invoices and receipts include your practice details, contact information and registration numbers.
Yes. Synapp shows you the patient's medication history across other Synapp practices, including chronic medications and flagged adverse reactions, for safer prescribing.
Select the investigations the lab needs to run. The patient receives the form on WhatsApp and can take it straight to the lab.
Yes. Send anything you'd normally type out or attach in WhatsApp — text, images, videos, PDFs, and other files — straight from Synapp to the patient's WhatsApp.
Yes. Save frequently sent content — medication instructions, care explanations, resource links — as templates and reuse them in one tap.
Yes. Share any of your templates with your practice and every colleague there can send it. You stay the author, and any edit you make reaches the whole practice immediately.
Yes. Synapp lets you message anyone in the patient's support network — parents, partners, caregivers — using the same WhatsApp delivery you use with patients.
Yes. Upload the practice's own consent forms and send them to the patient, or attach one to a bookable service. The patient reads, fills in and signs on their phone, and the signed copy is saved to their record.
Invoices, claims and payments
Set up the practice price list once — Synapp can read it from the file you already have. Each visit becomes one branded invoice sent to the patient's WhatsApp, with a Pay now link and QR code. Receipts work the same way, branded with your practice details.
Yes. Send the claim to the patient's medical aid from the invoice and the scheme answers in seconds, showing what it pays and what the patient still owes. Remittances are matched to the bills they pay, and the debtors list shows every open account.
Yes. Every invoice carries a Pay now link and a QR code on its PDF. The patient pays by card from their phone and the money goes into the practice bank account.
Set your practice up yourself in a few minutes, free, and try each tool with your own patients. Or talk to us and we set it up with you.
